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AI Insights

Explore our global insights that look at how you can build confidence in AI, drive exponential value throughout your organization and deliver positive human impact.

Made with AI technology, featuring EY people worldwide.

Building confidence

Creating value

Augmenting people

Businesswoman in office conference room — How the human-centric GenAI journey drives trust

16 Jan 2024 | Featuring Julie Boland

Read more on LinkedIn

Planet Earth from Space EU Europe Countries highlighted — Davos 2024: 5 business leaders on adopting AI and managing associated risks

15 Jan 2024 | Featuring Carmine Di Sibio

Read more on World Economic Forum

Woman using laptop in office — Navigating the AI revolution in 2024: Building trust through innovation and responsibility

15 Jan 2024 | Featuring Julie Teigland

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The Canary Wharf skyline at sunrise London — How advanced technology could make tax controversies easier to avoid

04 Jan 2024 | Featuring Marna Ricker

Read more on World Economic Forum

Aerial view of a circular garden maze and green pavilion — How CIOs can foster a top-down approach to AI

01 Nov 2023 | Featuring Dan Diasio

Read more on CIO

Man walking down corridor — AI can help you ask better questions — and solve bigger problems

26 May 2023 | Featuring Nicola Morini Bianzino

Read more on HBR (paywall)

Elevated view of a woman working from home in her garden using a laptop computer — How Generative AI could disrupt creative work

13 Apr 2023 | Featuring Nicola Morini Bianzino

Read more on HBR (paywall)

Businesswoman in green office looking out of window — Three questions every board should ask about generative AI

5 Apr 2023 | Carmine Di Sibio

Read more on Milken Institute

Two comfortable chairs with cameras, lights and microphones in an empty studio — How to choose the right Chief AI Officer

30 Jan 2023 | Rodrigo Madanes

Read more on VentureBeat

Businesswoman shaking hands — ChatGPT's killer enterprise use case will be managing knowledge, says EY CTO

23 Jan 2023 | Featuring Nicola Morini Bianzino

Read more on VentureBeat

Confident and responsible use of AI depends on sound public policy. EY engages with our global stakeholders to inform the development of AI policies that promote transparency, serve the public interest, foster trust in markets and build a better working world.

Building the foundations for trusted artificial intelligence in the UK

Response to government white paper: a pro-innovation approach to AI regulation

Adapting the UK's pro-innovation approach to AI regulation for foundation models

Ten recommendations for UK policymakers to strengthen proposed regulatory approaches

Developing a US artificial intelligence accountability ecosystem

AI accountability policy response to the US National Telecommunications and Information Administration

Safe and responsible AI in Australia

Considerations for developing a robust governance framework based on ethical principles

G7 guiding principles for organizations developing advanced artificial intelligence

Establishing guardrails on advanced global artificial intelligence systems

Frameworks for artificial intelligence in South Australia

Establishing effective state and federal frameworks for ethical artificial intelligence use

Case study: Data automation

How a Nordic insurance company automated claims processing

Our team provided a solution that did more than just digitize and organize unstructured data. It combined EY business insights and industry knowledge within a strategic technology ecosystem to help modernize the insurer's operations.

Fredrik Andren, EY Nordics Financial Services Insurance Consulting Leader

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Case study: Vendor management

How AI helped a major IT company to improve its vendor interaction experience

We help businesses build their own automation capabilities to improve governance, reduce costs and help create long-term value. EY Fabric AI Space helped our client resolve vendor queries nonstop, resulting in a manual effort reduction and enhanced vendor experience.

Vijay Shankar, EY India Automation and Artificial Intelligence Leader; Partner, Business Consulting, Ernst & Young LLP

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Case study: Life sciences

How a global biopharma became a leader in ethical AI

EY teams could work with us on how a Responsible AI assessment should look, meshing what we were doing with their global Responsible AI framework and working their magic to join the dots.

Head of AI Research & Development, Biopharma company

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Case study: Banking

Using AI to improve a bank’s agent effectiveness

By addressing the quality issues inherent in conversations recorded by legacy systems and over-reliance on keywords, we were able to identify very subtle signals with a very high level of accuracy.

Sameer Gupta, EY North America Financial Services Organization Advanced Analytics Leader

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com.

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This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice.